Frequently Asked Questions
Here at MSC, we make all of our signs to order! This process includes designing, programming, cutting, and powder coating your sign. Depending on how many orders we're getting, this can take anywhere from 2 to 6 weeks (please see our website banner when ordering for the estimated production time). If you haven't received any updates beyond an order confirmation, don't fret; your sign is in the works! You'll be sent tracking information via email as soon as it leaves our building.
Most of our signs are made of 14 gauge aluminum; this is thicker than most other laser cut custom signs on the market! Aluminum is lightweight and will never rust, so hanging your signs outdoors is perfectly safe. We finish our signs with the powder coat of your choosing, which doesn't only makes your sign visually striking, but further protects it from the elements as well.
We also carry mild steel and stainless steel, which can be used upon custom request (pricing may differ).
Each customer has different needs and visions for where they'd like to put their sign; for this reason, we do not currently include any mounting hardware with our orders. Unless otherwise specified or requested, all of our signs have at least 2 pilot holes included, sized at 0.185", which will fit most #8 screws.
If you have a specific request regarding hole sizing, adding loops for hanging, or anything of the sort, feel free to send us an email at firstname.lastname@example.org, or call us during business hours at 1-888-439-2010.
Made a mistake? We're here to help! We allow for changes or edits to be made to your order for a window of 24 hours after placing the order (or the following business day if ordered on a weekend or holiday). After this time period, your sign has began to be processed already and we may not be able to make further edits for you. If you need an edit made, please call us during business hours at 1-888-439-2010 and let us know what you need help with. Calling will ensure your request is addressed sooner rather than later, as we can receive hundreds of emails in a single day!
Please note: It is the sole responsibility of the customer to input the correct information, spelling, and grammar. MetalSignsCanada is not liable for incorrect information input by the buyer. Any requests for adjustments must be made within 24 hours of placing the order.
We offer free shipping across Canada on all signs that are under 30". After this, couriers will consider the package to be 'oversized' and charge accordingly. If you are requesting a larger size, let us know and we'll work with you to calculate the best price available!
Yes, we love custom work! If you have a specific request, please fill out our custom contact form, or send us an email at email@example.com.
To expedite the process, please include the following information in your request if possible:
- The size of sign (approximations are okay!)
- The imagery and/or text you would like included
- Your postal code (specifically if the sign you're interested in having made is over 30")
- Any other relevant details
As we're a very small company and receive dozens of requests a day, please allow for 2-5 business days for a reply. If you need something sooner, please give us a call at 1-888-439-2010.
We're proud to be a fully Canadian company! All of your orders are processed and manufactured at our location in Kitchener, ON.
The majority of our business is done via e-commerce, but we do have a manufacturing location that customers are welcome to visit. It isn't a typical storefront, but we do have a variety of signs hung around our front office if you'd like to get a better idea of the material and powder coating we use. We also allow for pick-up at this location. If you happen to be visiting, just ring our service bell on the desk and we'll be right with you!
Find us at:
45 Otonabee Drive, Unit C
Kitchener, ON. N2C 1L7