Refund policy

Return Policy/Cancellations

Unfortunately, we cannot allow the cancellation of a personalized item after 24-hours from the date and time of order. Immediately after purchase, the order enters our manufacturing queue and production begins, next day. There will be NO refunds and NO exceptions to this rule. You may call 1-888-439-2010 to confirm.

At Metal Signs Canada, your satisfaction is our number one priority. If, for any reason, you are unhappy with your order please contact us directly. We can be reached via email - Contact@metalsignscanada.com or by phone - 1-888-439-2010. We will do whatever we can to replace your piece and ensure your satisfaction.

If you do not receive your personalized piece as advertised, we will immediately replace your item. Refunds for orders are only considered on a case by case basis. All returns require you, the customer, to ship the item back to us at your cost. Our mailing address is: 45 Otonabee Dr, Unit C, Kitchener, Ontario, N2C 1L7. When the sign has been received, a refund will be processed back through the original payment method.

Please note: All custom orders are non-refundable. If for whatever reason the order is cancelled after the design work has been finished, Metal Signs Canada may retain a $40 deposit for the services rendered.